1) We respect your privacy and your choices.
2) We make sure that privacy and security are embedded in everything we do.
3) We will not send you marketing communications unless you have asked us to. You can unsubscribe at any time.
4) We will never sell your personal data.
5) We are committed to keeping your personal data safe and secure.
6) We are committed to being open and transparent about how we use your personal data.
7) We will not use your personal data in ways that we have not told you about.
8) We respect your rights and will always try to accommodate your requests as far as is possible, in line with our own legal responsibilities.
Why do we collect information about you?
We collect information about you when place an order on our website. We do so to process your order correctly and manage your account.
More information about the lawful basis of processing personal data and your legal rights can be found on the ICO website
We may collect information automatically when you visit the website, using cookies. This allow us to identify your computer and find out details about your last visit to improve your experience using the site. You can choose not to allow cookies. If you do, we cannot guarantee that your experience with our website will be as good as if you do allow cookies.
The information collected by cookies does not personally identify you; it includes general information about your computer settings, your connection to the Internet e.g.,operating system and platform, IP address, your browsing patterns and timings of browsing on the website and your location.
Most internet browsers accept cookies automatically, but you can change the settings of your browser to erase cookies or prevent automatic acceptance if you prefer.
If paying by credit or debit card via our website, you will be directed to our payment handler. The Lavender Pillow neither see nor hold your credit or debit card details. If you place an order by telephone and supply your credit or debit card details, once your order has been processed, we will destroy your payment details.
Sharing of your Personal Data
The Lavender Pillow uses Wix to manage our email distribution lists. This is done under a contract which protects your personal information against being sold or used for anything other than contact or marketing as instructed by us.
We do not share any of your personal data with any other companies. However, there may be occasions where 3rd party service providers need access to this information as part of a legitimate business need, for example IT systems upgrades. Where this is the case, it will be done under a contract that protects the data in accordance with the law.
There may be certain circumstances where regulatory bodies (HMRC for example) require reporting of our processing activities in which case your personal data may be disclosed under the lawful basis of Legal Obligation.
Access to your information and correction
You have the right to request a copy of the information we hold about you. At The Lavender Pillow we recognise how important it is that the data we hold is accurate. Please contact us with any relevant changes to your personal information by contacting us at firstname.lastname@example.org or at
The Lavender Pillow, 3-4 River Street, Mevagissey, Cornwall PL26 6UE.