If you are not completely happy with your purchase, you have 14 working days from receipt of purchase, to return it to us or drop it back to us at the shop for an exchange or refund.

We ask that you please make sure all products are returned in their original condition, with their original packing and labels. Returns that are damaged or soiled may not be accepted and may be sent back to the customer. 

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1. Ensure you are returning within the 14 day time frame

2. Email mail@lavenderpillow.co.uk for a return authorisation - please wait for this confirmation BEFORE returning any items to us

3. Once you have received the return authorisation , place the unwanted items back in to their packaging so that the items are protected

4. Complete the returns form provided with your order, stating the return authorisation number, the items and reason for return.

5. Send it back to us AT YOUR OWN EXPENSE (we recommend you send it via a tracked service) or contact mail@lavenderpillow.co.uk to arrange an in-person return/exchange

6. We will refund you once we receive the item/s back. This will usually happen within a few days. You will receive an email to confirm once this has been processed.

7. All refunds are returned to the original payment method within 30 days. Refunds vary depending on your bank but typically it takes up to 5 working days to show up in your account.

8. The Lavender Pillow is not responsible for return costs.

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