Mail Order

Mail Order Info

You cannot order direct from the website but we do provide a full Mail Order service from the shop and are happy to supply most items. In fact the only items we do not post are the large heavy mirrors and ridge tiles as these do not travel well. So if you see anything on the website you would like, you can either Email us with details of what you want or you can give us a call at the shop (01726 844689) during opening times and we can sort things out from there. The items shown on the website are those we aim to keep in stock but it is not possible to guarantee the availability of every item.

Overseas Orders
We do ship to many customers all over Europe and to the US, but we should warn you that shipping cost to The US are very expensive, particularly for large or heavy items.

Payment
Payment can be made either by sending us a cheque, paying via Paypal or we can do credit/debit card payment over the phone 01726 844689.
Minimum Credit Card Order £10 excluding Postage.
We do not ship goods until cheques are cleared, so cheque payments will incur a 5 working day delay in posting. When items are ordered, they are put on reserve for 5 working days. If payment is not recieved within that time, the items go back into stock and we cannot guarantee availability after that time.

Postage and packing
We reuse/recycle all of our packaging so this is free. We only charge the actual cost of postage rather than an expensive standard fee, which helps to keep the mail order costs down. Despatch will normally be withing 4 working days of payment being recieved, but during the busy summer months it can take a little longer but should be within 14 days.

Returns
All items are checked and carefully packed at time of posting. However, if an item arrives damaged, You should retain the item in it's original packaging and contact us within 3 working days of it's delivery and we will advise you what action you should take. This is because we may have to make a claim against the courier. Do not post items back to us without contacting us first. Unauthorised returns and claims made more than 3 days after delivery are not accepted. We will provide a replacement if the item is in stock or a refund if the item is no longer available.

Happy shopping